Reference

Know Where You Stand Before You Start

These terms set out how bf77 operates, what you agree to when you open an account, and how your data and wallet activity are handled.

Account TermsData & PrivacyJazzCash / Easypaisa / Raast UseEligibility by RegionContact Your Rights
bf77 Know Where You Stand Before You Start
REACH US DIRECTLY

Contact Us About Legal or Policy Questions

If you have a question about your rights, want to correct account data, or need clarification on any clause in these terms, our support team can respond directly. Use the channel that suits you — live chat is the quickest path for wallet-related policy questions, while email gives you a written record of the exchange.

Team online

Live Chat

Open the chat widget from any page while signed in. It connects you to a support agent who can pull up your account and policy details on the same screen.

Email Support

Send your query to our support address for a written response. Include your registered account number so we can locate your records without delay.

Account Help Centre

The Help Centre inside your account lists common policy questions with direct answers. Navigate there from the menu after signing in on mobile or desktop.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We take four practical steps to keep your account and your data in order. Each one is checkable — you can act on any of them directly from your account settings or by contacting support.

Account Security

Every sign-in is verified by a one-time code sent to your registered mobile number. We do not store your JazzCash or Easypaisa PIN at any point in that flow.

Data Retention

We keep your transaction and session data for the period required by applicable rules. Once that period ends, records are deleted from active systems automatically.

Cookie Control

Session cookies keep you signed in and remember your lobby state. You can clear them from your browser or the app at any time without affecting your account balance.

Request a Correction

If a record tied to your account is wrong — a wallet entry, a personal detail, a logged transaction — contact us via live chat or email and we will review it within a reasonable period.

Frequently Asked Legal Questions

These are the questions we get most often about account terms, data rights, and how our policies apply to wallet activity in Pakistan. If your question is not here, live chat is the quickest route to an answer.

They apply to anyone who opens an account on bf77 in an eligible region. Access depends on local law — where regulations prohibit the service, these terms do not create any right of access.

We record the amount, timestamp, and wallet reference for every transaction. We do not store your JazzCash or Easypaisa PIN — that stays between you and your wallet provider.

Yes. Contact us via email or live chat with your account number. We will compile the records we hold and send them to your registered contact within a reasonable timeframe.

Reach out through live chat or email and flag the specific entry — a wallet log, a personal detail, or a transaction. We review correction requests and respond directly to your account.

We share data only with payment processors — including Raast and Easypaisa operators — strictly to complete transfers you initiate. We do not sell your data for advertising or marketing to external parties.

We retain records for the period required by applicable regulations after closure. Once that period ends, your data is removed from active systems. Contact support to start the account-closure process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.